Lead and mentor associates in customer service, sales, and career development while ensuring smooth operations by maintaining efficient workflows and accurate inventory across five departments. Provide valuable insights on merchandising and store layout to enhance product visibility, and serve as the leader of the inventory prep team.

• Decreased shrink rate by [some %] during inventory with a team of five
• Beat specialty sales plan by [some%] last fiscal year
• Decreased the number of controllable customer related issues by implementing best practice procedures

Focused on increasing shareholder value by selling major appliances, maintaining product knowledge, and mastering the custom ordering system, OrderUp, to enhance customer service and sales.

• Completed Advanced Development program that focused on speciality busines, merchandising, and operations
• Increased sharehlder value by consistently beating department sales goal each fiscal month
• Increased customer satisfaction by maintaining product knowledge and delivering exceptional customer service

Maintained hardware and software, ensuring compliance with partner standards, and diagnosed and repaired computer component failures. Managed end-user account permissions and ensured proper access provisioning in line with compliance requirements.

• Resolved daily assigned tickets in ServiceNow, streamlining issue resolution processes and improving response times, resulting in increased efficiency and user satisfaction.
• Succesfully completed a major PC replacement project of over 1,000 units with a team of 10
• Served as a resource to help new employees develop skills and complete training.

Responsible for setting up, operating, and troubleshooting audiovisual equipment for events, conferences, and presentations. Ensured the smooth operation of audio, video, and lighting systems, providing technical support to clients and event teams. Maintained equipment, coordinated with vendors, and ensured all technical requirements were met for seamless event execution.

• Increased internal use of the BWH Video Archive by improving the responisve design via HTML, CSS, and Javascript
• Served as director, producer, and cinematographer for the BWH & BWFH Virtual Tour during peak COVID-19, providing new fellows with the opportunity to explore both campuses
• Enhanced editorial content by capturing high-quality photography of campus events, showcasing key moments and enriching visual storytelling
• Improved the quality of BWH president announcement videos, department training demonstrations, PPE training videos, and other multimedia content, ensuring clarity.